We surveyed Network member organizations to ask about their clients’ experiences in behavioral health facilities.
53% of organizations reported that more than half of their clients had negative experiences in mainstream behavioral health facilities (51-100%), due to their sexual orientation or gender identity.
More specifically, organizations report that their clients face:
- A lack of culturally responsive care (84%)
- Misgendering (name, pronouns, housing assignment, etc.) (76%)
- Intake forms that are not inclusive (57%)
- Denial of care, due to sexual orientation or gender identity (31%)
To help combat this, The Network has created a video series featuring the members of our coalition, speaking to how service providers can improve their cultural sensitivity. One of the six videos will be released daily on November 18-23, 2019. Follow @NYSLGBTNetwork on Twitter and Facebook for updates.
The videos discuss the following key messages:
- The need for cultural sensitivity training
- The impact of historical racism and trauma
- The cost of not understanding the needs of your LGBTQ clients
- The importance of accessing and destigmatizing mental health care
- The value of conducting early mental health screening
- The ways to align providers’ perceptions of quality of services with clients’ experiences